At Celestial Tech, we strive to provide exceptional cybersecurity services designed to protect your business and data. We understand that, in some cases, you may have concerns about our services, and we are committed to ensuring your satisfaction. Please take a moment to review our detailed Refund and Return Policy.

Refunds

Due to the specialized nature of our cybersecurity services, refunds are generally not provided for services that have been completed. However, we do offer refunds in certain circumstances:

• Subscription-Based Services: Refund requests must be submitted within  30 days of your initial subscription payment if the service has not been activated or used.
• Unresolved Service Issues: If the service provided does not meet the agreed-upon specifications or deliverables, and we are unable to resolve the issue within a reasonable timeframe, a refund may be considered.
• Cancellations: If you cancel a service before work has commenced, you may be eligible for a full refund. Cancellations after work has begun may be subject to partial refunds, depending on the work completed.

To request a refund, please contact us at info@celestialtech.co.uk with your service details, and our team will assess the situation.

Returns

As Celestial Tech offers primarily digital services, we do not accept returns on any cybersecurity services once they have been delivered. This includes services such as penetration testing, vulnerability assessments, incident response, and ongoing managed security services.

Disputes & Resolutions

Your satisfaction is our priority. If you are not fully satisfied with any of the services you receive, we encourage you to reach out directly. We are more than willing to work with you to address concerns, resolve disputes, and ensure the quality of our work meets your expectations.

For any issues, please contact us at info@celestialtech.co.uk. We will do everything we can to quickly resolve your concerns.

Celestial Tech is dedicated to providing transparent, customer-focused services, and we aim to ensure that every client is fully satisfied with the protection and peace of mind we offer.